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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
Analysis of Call Center Performance Using Statistical Methods
 Přikrylová, Veronika ; Novotná, Veronika (referee) ; Doubravský, Karel (advisor)
The master’s thesis analyzes the key performance areas of the call centre, which contact debtors of nonbank company, which provides loans. An author analyze a collection process with a wide range of statistical methods and then propose actions, which would lead to do this process more effective, which overall will lead to a better performance of whole call centre.
Detailed record
Analysis of Call Center Performance Using Statistical Methods
 Přikrylová, Veronika ; Novotná, Veronika (referee) ; Doubravský, Karel (advisor)
The master’s thesis analyzes the key performance areas of the call centre, which contact debtors of nonbank company, which provides loans. An author analyze a collection process with a wide range of statistical methods and then propose actions, which would lead to do this process more effective, which overall will lead to a better performance of whole call centre.
Detailed record

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